The speeds are good when I am right next to the router but if I move into the next room over less than 3 meters away the speed slows down dramatically to about 0. There are 2 older laptops in the house and both of them have good speeds from anywhere in the house. One of them is also a Dell although not an XPS model. I have updated the drivers and BIOS and I have spoken with tech support on the phone but they were not able to resolve the issue either.
Go to Solution. I also just got an XPS 15about 5 days ago. Pretty much since then, it has been disrupting my internet. I also did other things people suggested: changing my power mode to high performance, changing the killer network card roaming aggressiveness to medium-low. None of this seemed to really solve the problem. But, I found these two websites helpful:. After seeing the thread on the first website above, I decided to call Dell support, because why should I settle for an inferior network card on a brand new laptop I just got?
I told them about the issue and he pretty much knew right away what the problem was. So, he sent me an email with a link to download a previous driver for the Killer network card that will fix issue.
He did assure me that it shouldn't compromise the speed or performance of my wifi. Here is the link to do that:. So far, I haven't had any issues. However, if it comes back, I will be calling them back again and demanding an Intel wireless network card to replace the Killer one.
View solution in original post. Very likely you have a Killer Wlan card. Contact Dell support and explain your connection problem. Yes I have a Killer Wlan card, I already spoke with dell support but they didn't do much help.
I guess I can try them again. I will report back if I find out anything new. I just got off the phone with tech support, they couldn't resolve the issue. They didn't mention anything about replacing the card though. Don't know what I should do now. A Wi-Fi signal doesn't normally drop off that much.
You might use the other systems to see what they show as signal strength in the same areas. If the diagnostics show a problem then maybe Dell will replace the card.Recently the battery started swelling and I took it out and ordered a replacement, and have been using the laptop without a battery plugged in for the last few days until the new battery arrives.
It frequently disconnects, sometimes even every few minutes, and I usually have only 1 or 2 bars where I used to have full signal. When it disconnects though, the bars remain in the icon it doesn't turn into the "offline" or "problem" symbolbut nothing will load, browsers tell me I have no internet, etc.
Every time I disconnect, I check the button, and then next time I have to connect it's come unchecked again. The network driver is up to date. Is it somehow possible that when I opened up the laptop to remove the battery, it affected the wifi card or something? This issue only started right after that, and I've never had this problem before in the 2 years I've had this laptop. If anyone can give me any help, it would be greatly appreciated.
Click the link below to watch the YouTube video on how to resolve the wifi disconnect issue. This is not a Dell video but, it is informative and helpful. Un-tick the box for Allow the computer to turn off this device to save power. Click OK. I had the same problem. Just replace the card. If the system is under warranty, please contact me privately.
Be sure to include your personal information name, address, telephone, email and your computer's service tag number in your message. Browse Community. Turn on suggestions.
Wifi disconnects frequently on Dell laptop
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:.Please get the latest version. See the fix here by user killernetworking. Again, we apologize for the issues that you are encountering with your device. If you are still experiencing issues with your Killer Networking adapter, we'd like to help!
To help expedite the ticket process please provide a Diagnostic along with your ticket if possible. Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply.
Please do not copy and paste the results into your reply email. Please attach the output. TXT file to your reply, instead.
View solution in original post. Yesterday I was researching screwdrivers and WiFi cards to replace the one shipped and then I saw the update this morning. I haven't had any problems since. I am glad the clean installation of the update resolved your issues that you were having. Thank you for your post, and have a great day! I then installed the latest drivers only not the complete software package provided by killernetworking on this thread:. So far so good, i will report back in a few days to confirm that the issue has been completely resolved.
Hi killernetworking, Thanks for the update. Keep you posted. Let me know if you need anything, and I will be more than happy to assist. Thank you again for your time. Browse Community. Turn on suggestions.
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Showing results for. Search instead for. Did you mean:. All forum topics Previous Topic Next Topic. Re: XPS 15 disconnecting Wifi. Thank you again for your time, Nicholas with Killer Networking View solution in original post.
Aerobright 1 Copper. Nicholas with Killer Networking. Carcass67 1 Copper. Thanks for your attention to this issue killernetworking. The problem persists. I will open a ticket tomorrow. Dell Support Resources. Related Topics. XPS 15 disconnecting Wifi - my solution. XPS 15disconnecting Wifi 2.I have a dell xps 15 laptop which I bought in October last year. I am having a problem with the wifi.
It keeps disconnecting. Earlier it wasn't that frequent but now it happens every 10 minutes. When it disconnects I run the windows diagnostics and it give an error 'the dns server isn't responding' but the wifi starts working again. I recently updated all the drivers as specified by dell thinking that it will probably solve the issue but it hasn't.
Thanks for posting here. I will be glad to assist you. Then suggest you follow the below steps and check. Uncheck the box, allow the computer to turn off this device to save power. Not sure if the "advanced" stuff can be un-clicked from the general installer. You may have to disable Windows Update from reinstalling the driver it deems appropriate. If this doesn't help, find info on replacing the card with Intel or such.
Dell should do it for you, but it will likely be easier to do it yourself than convince them. Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for. Search instead for. Did you mean:. Dell Xps 15 Wifi disconnects again and again. Labels 5. All forum topics Previous Topic Next Topic. Re: Dell Xps 15 Wifi disconnects again and again. Search for problems with the "Killer Wireless" card used in these laptops. Many people have issues with them and end up replacing them as Dell refuse to acknowledge the poor quality of the Killer cards. Also try updating the router firmware if feasible in some cases it is router's fault.
Dell Support Resources.I just recently got a Dell Inspiron Running Windows 8. In the beginning my internet connection kept disconnecting every few hours but gradually increased in frequency to about every 30 minutes. I do client calls via my computer on Skype or through Zoom and keep disconnecting! It is not my ISP. I have two other computers in the house with Windows 7 and they stay connected just fine, this seems to be a Windows 8. Below is a list of what I have done thus far and am still having the same issue.
Minimum Power Consumption is now Disabled. Go to Solution. Thank you so much for your response! I ended up rummaging through another Google search and found the following suggestions:.
Change advanced settings. I also did it for for battery. After that go into your network settings. I have had two days of uninterrupted connection since, so I think that fixed it! View solution in original post.
Have you tried that? If the Win7 systems aren't having problems then it may simply be that the router needs to be updated to be compatible with Windows 8. There are a lot of different causes that can explain why you're seeing your connection drop but hopefully we can figure out what is causing yours. Glad to hear that! I've marked your comment as "answered" so hopefully others that have the same problems will see how you resolved it as well.
Browse Community.However my wifi connection still drops. The only way to re-instate is to switch the wifi off on the laptop then back on again. Go to Solution. Set Plugged in to Maximum Performance. Since I've set these options 3 days ago, my wifi has been completely stable. Hope it helps you guys too. View solution in original post. Same issue here. In my case probably the antenna is broke. I also see scattered bars, so they have to replace the whole screen, where the antenna's are also located.
This problem has been driving me crazy since I got my laptop and I didn't notice that it only happened when I was not plugged in. Only happens when the laptop goes into a S3 Sleep State The good thing is WiFi still works after hibernation.
System Log Miniport Dell Wireless I can't find a single major brand laptop that uses something other than the Intel chipset.How To Quickly Fix Your Internet Connection (Three Options Explored)
At least you can download the Intel drivers from Intel and get timely updates. Thanks Dell. A lot better than what i'm getting, Can't even find any wireless networks let alone even enable my wireless card it says enabling but then stops. I've noticed whenever the microwave is in use, the wireless driver crashes.
I know this because I went through SupportAssist and found that the wireless driver failed and caused the crash. The microwave is between me and the router, but it shouldn't crash.
My other laptop which is years older now temporarily loses wifi signal then hops back on when the microwave is done. Anyone else has this problem?
Browse Community. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. I have another two other dell laptops and the wifi connection is rock steady. Please can you help?An since then this laptop won't stay connected to my wifi for more than 5 minutes, requiring me to manually reconnect every time.
I work with different laptops all the time and recently I also got a Latitude none of them has any issue with my wifi. I also tried disabling drivers, using older versions, going for the most up to date drivers from Killer, and changing the wireless mode. Go to Solution. Again, we apologize for the issues that you are encountering with your device. If you are still experiencing issues with your Killer Networking adapter, we'd like to help!
To help expedite the ticket process please provide a Diagnostic along with your ticket if possible. Once you have the application downloaded, please run the application, click Start at the bottom left and then, once it is finished, click Save to save the output file, and attach the output file to your reply. Please do not copy and paste the results into your reply email. Please attach the output. TXT file to your reply, instead. View solution in original post.
Any solution so far? Here's the link to my thread did not find your thread in the search at firstso we can keep everybody updated:. Just receive my XPS 15 last week as well.
Experiencing the exact same problems.
Clean install of Killer drivers etc, maximising output of card So far nothing has helped the unstable connection. This renders the laptop unusable to work with. Everything online points to just replace the killer networking card with an intel card. Did Dell send you an update yet? Only the virtual assistant of Dell community replied to me. Hi Irgi, i already contacted Killernetworking, but haven't received a message from them yet.
But maybe this already helps Nelis.